Touchstone Properties provides several services which make the tenant’s leasing experience more streamlined and convenient. In addition to live customer service during business hours, we provide the following conveniences:
Tenants can set up a portal allowing them to access their payment history as well as to make a one-time rental payment or set up a recurring payment. When the tenant pays with an eCheck there is no cost involved. We also accept payment by debit and credit cards incase they have a cash shortage at the first of the month. The bank charges a fee of about 3% when a card is used. We do not charge anything for that convenience.
Tenants can instantly request repairs or maintenance at our website. They can provide a detailed description, authorize entry and even attach photos. We receive these requests immediately after they are submitted and assign them to a vendor as necessary. If a request is put in during non-business hours, the request will be waiting for us when we open.
If there is an emergency during business hours, a tenant need only call our office to report it to one of our management team members. We will immediately assign the repair to a vendor, indicating the emergency nature of it and requesting a quick response.
If there is an emergency during non-business hours, a tenant would still call our office but would then follow the voicemail instructions to report an emergency. They are given an opportunity to leave a message which will be forwarded to the on-call management team member who will call the tenant back within 15 minutes for details.
We have several handymen available for emergency repairs and also have established relationships with other vendors, all of whom are available to the on-call team member.
Pests are inevitable and an inconvenience for tenants so we make every attempt to lessen the disruption involved. When a tenant reports a pest problem, our team immediately starts the eradication process by following an established procedure, which includes a flowchart and checklist.
Touchstone Properties has formed a relationship with a local moving company allowing us to offer their services to tenants who are moving into or out of a property we manage.
Touchstone Properties managed our two apartment buildings for over 5 years, and was instrumental not only in improving the vacancy rates but also increasing the net income. They guided us through the legalities of apartment ownership and helped us prepare the buildings for resale. Both buildings sold for over three times our purchase price and helped us retire comfortably. We would highly recommend Touchstone Properties to any owner looking for a professional and honest management firm.
Touchstone Properties has been managing my property for almost 10 years. I am pleased with their professionalism both towards me and my tenants. Their automated systems make communication easy and efficient and the monthly financial statements give me a clear picture of how my investment is performing. They are a small company so I have come to know each staff member and, more importantly, they are all familiar with me, my expectations, and my building, including its strengths and challenges.
Touchstone has done a very good job. Not just in maintaining the property but keeping our good tenants happy. We have people who have stayed in their apartments for years and are satisfied with the quick responses from Touchstone when they had a problem. We know this because we’ve asked them when visiting the building.
Touchstone Properties manages the rental of my house. I am very pleased with the maintenance of the property. I live overseas, but this has not been a problem. Touchstone have been able to deal with any issues quickly and are excellent at responding to my questions. Owner and staff have all been very helpful and professional. I highly recommend their services.
As a resident of Los Angeles for over 2 years now and a tenant of a number of apartment, Touchstone Properties has by far exceeded any and all expectations I could ever have of a leasing company. They are quick to resolve and assist with all problems any tenant might have. If you are looking for a place to call home and are wanting to find the perfect leasing company to cater to any and all of your needs look no further! Touchstone Properties is where it’s at!
Touchstone Properties managed our 4-plex rental property for about a year. We’ve been extraordinarily pleased with their services. Their staff have been nice to us, well mannered and punctual. The cost of their services was reasonable and met our expectations.
From a handwritten note sent by a tenant that had to move because of a new job:
Thank you for being such a fantastic, responsive and kind company.
When I moved in my house, you were the management company. I really really loved the way you ran the property. You had very good online availability, which was very convenient. Now that I am looking to move, I am considering your vacancies first. Thank you!
Unfortunately, I wasn’t able to get the apartment I wanted because I have a small dog. Having said that, when I e-mailed TP about the apartment, Kelly responded immediately. We exchanged several e-mails (setting up an apartment viewing etc.). She…even refunded my application fee after I realized that I didn’t qualify due to my pet. After over a month of apartment scouting, I can easily say that Kelly is one of the best apartment management employees I’ve ever worked with. I was really happy to finally hear back in a timely manner. Other places take days and sometimes a week to respond.
I have nothing but great things to say about Touchstone Properties as a property owner. They were prompt in responding to any correspondence, worked diligently to list and market my property for rent, and did a great job managing the property once rented. Should I ever have another rental property in Los Angeles, I would certainly call Kevin and work with the Touchstone team again.
Good customer service – I’m a tenant at one of Touchstone’s building and am very pleased with their customer service. They want to make sure that the buildings are safe for the tenants; we had one family causing trouble and they were eventually evicted due to lease violations (in other buildings I’ve lived in, the managers just keep the bums around b/c they don’t want to lose the rental income).
When it comes to maintenance issues, Touchstone return calls promptly and follows up to ensure that everything has been taken care of to my satisfaction. Thank you.
We have been very satisfied with Touchstone properties for the last nine years. The owner of the company has given us excellent advice for improvements and handled any problem we have encountered. They are so efficient and keep us “in the loop.” The office staff answers any questions we have and graciously provides any information we request. They are the “Best in the West.”
Touchstone Properties took over as our management provider this year and I have to say I am really impressed. Anytime I have had a question about online billing or a process the office has been great help. Our pool was down and they were on it! Our parking garage gate was broken for a couple days over the holiday weekend and is now working like a charm! I am grateful to have a company whose people are quick to respond via email/phone!